Valencia Tuscany Luxury with Drop Down Console Set of 3

• Semi-Aniline Italian Nappa Leather 20000: Luxuriate in the richness of true authentic Italian leather, meticulously crafted using century-old practices for ultimate sophistication.
• Drop-Down Console:  Convenience and practicality are two detrimental factors in fully immersing yourself in luxury. Pull down the middle backrest to reveal the table top feature, equipped with reading lights, outlets and cup holders.
• French Diamond Stitching: Elevate your home's elegance with exceptional craftsmanship, as the French diamond stitching adds a touch of modern luxury to your seating.
• RGB Cup Holder & Base Lighting: Create the perfect ambiance with 7 different color options to illuminate the base and sleek black chrome cup holders, setting the mood for your movie nights.
• Black Chrome Memory Control Panel: Take control of your comfort with mechanical controls featuring USB-C and regular USB ports for device charging. Enjoy the Memory function to save your preferred position and the Home button for easy access.
• Black Chrome Cup Holders: Immerse yourself in sophistication with the sleek black chrome cup holders, accentuated by LED RGB lighting with 7 color choices.
• Hidden Armrest Storage: Experience the perfect blend of functionality and elegance with concealed armrest storage and soft open detail, keeping your gadgets within reach and the clutter out of sight.
• Back Finishing Plate: Add a stylish finishing touch to your chair with the back finishing plate, complementing any space effortlessly.
• Lumbar Support: Enjoy optimal back support with power lumbar support and recline, allowing you to customize the firmness of the cushion to your liking.
• Power Headrest: Smoothly adjust your headrest to your preferred position and save it to the chair's memory for future comfort.
• Contoured Ergonomic Comfort: Experience the ultimate in luxurious design with double-layered high resiliency foam, precisely contoured to mimic the comfort of a plush mattress and provide ergonomic support.
• Wall Hugging Design: Maximize your home theater space with the wall hugging recliner mechanism, allowing for full recline while keeping the seats close to the wall.

Shipping Information

The shipping times we quote are estimates, not guarantees. We endeavour to ship out the orders as soon as they are received. Typically shipping times for curbside delivery is about 1 to 2 weeks.

Transit Time

On average, in stock standard shipment items are delivered within 7 to 12 business days from when the time it ships, not from the time it's ordered.  Most deliveries are made 8AM - 5PM Monday thru Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery.

Curbside Delivery – Delivery of Chairs will be to your curb side, this delivery does not include bringing products into your house

White Glove Delivery – Delivery of chairs will include bringing into the house and setting up the chairs. 

What if the merchandise is damaged?

CALL US WHILE THE DRIVER IS THERE IF POSSIBLE at 1-888- 533-9991. Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable, we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. We cannot accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.

Custom Orders

Chairs can be ordered with custom colors and features, these orders are not refundable once ordered. All custom orders require a 50% deposit. Typical delivery times for custom orders are from 12+ weeks.

Defective Merchandise

Defective merchandise  is to be shipped to us at Valencia’s expense(remember package carefully so items do not get damaged) we will then replace or repair any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping.

Returns

Returns must be initiated within 30 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If you simply do not like the choice you made or feel the product does not measure up to your standards, the item may be returned for a refund minus shipping costs on standard merchandise that is unaltered. All custom ordered chairs, decor and special order items are non-returnable. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!! If an item is delivered damaged, please report to us within 48 hours. All returns require an RMA number. You may acquire one by calling us at 1-888- 533-9991. The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!

Canceling or Changing Orders on Standard Items

Order can be cancelled within 24 hours of placing the order. Order cannot be cancelled after 24-48 as chair will have shipped. 

Damaged or Incorrect Items 

Incorrect merchandise will be replaced or exchanged at no charge.  Your Satisfaction Comes First with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you. 

Out of Stock/Backorder Products 

In some cases, items will be backordered and out of stock. You will be notified with estimated delivery time.

Furniture Assembly 

Most of our merchandizes are made to be assembled without tools. Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors.

Discontinued Items 

On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.

1. Order Cancellations & Returns
   
   

• Order Cancellations

We cannot accept order cancellations on any standard items past 24 hours after order placement. 

Chairs can be ordered with custom colors and features, these orders are not refundable once ordered. All custom orders require a 50% deposit. Typical delivery times for custom orders are from 12+ weeks.

For all other items that have shipped: Below, find the return policy that applies and follow that procedure.

• Returns

We will not accept returns for items returned more than 30 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges.

Items not returned in their original shipping cartons will not be accepted. Your item will be inspected upon return. If in new condition, a credit will be issued to the original credit card.

We do not accept returns on standard items that have been altered since delivery, custom chairs, custom décor, or special order items.

• Return Procedure

Before returning your item, you must first contact Valencia to obtain authorization for the return. Items returned without Valencia’s prior authorization will not be accepted. Repack the item securely in its original carton. You must mark the item’s packaging with the RMA number, which you can acquire by contacting 1-866- 455-3037. After a return has been authorized by Valencia, Valencia will arrange for the return to be picked up from your location by a shipping service. 

• Return Procedure: Damaged, Defective, or Incorrect Items

Incorrect items will be replaced or exchanged at no charge. Items that are damaged in transit or defective will be repaired or replaced at no charge. Contact 1-888- 533-9991 ext 2. within 48 hours of receiving your delivery. If authorized, a pickup will be scheduled within 30 days of your receipt of the product. A credit will be issued to the original credit card account. If the item arrived damaged, a signed delivery receipt or bill of lading with a notation of damage on it is required.

You are responsible for providing Valencia with photo evidence of damaged or defective items, or such other verifying evidence as may be necessary to substantiate any such claim. 

What to do if the merchandise is damaged?

CALL US WHILE THE DRIVER IS THERE IF POSSIBLE at 1-866- 455-3497. Have the delivering driver mark on the freight bill which items were damaged or shorted.Please don’t refuse the delivery. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. Please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. We cannot accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.

• Shipping Procedure

All shipping times quoted are estimates, not guarantees. Valencia will notify you when your items have been shipped. Once items have reached your local terminal, you will be contacted to schedule delivery. Most deliveries take place between 8:00 a.m. and 5:00 p.m., Monday through Friday, depending on your local terminal service hours. Items scheduled to be delivered via curbside delivery do not include bringing the items into your home. Some items may require assembly.Most of our merchandizes are made to be assembled without tools. Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. 

Shipping Times – Typically shipping times for curbside delivery is about 1 to 2 weeks.Transit Time
On average, in stock standard shipment items are delivered within 7 to 12 business days from when the time it ships, not from the time it's ordered.  Most deliveries are made 8AM - 5PM Monday thru Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery.

Curbside Delivery – Delivery of Chairs will be to your curb side, this delivery does not include bringing products into your house

• Free Shipping

Free shipping only applies to rows of two (2) or more home theater seats, sectionals, and home theater accessories. For remote and rural areas shipments Valencia Theater Seating might charge for shipping depending on the address. 

• Shipping Address Changes

Once an order has passed our verification process, the shipping address cannot be changed. You may cancel the existing order within 24hrs of placing the order and place a new order with a different shipping destination.