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Sitewide Sale Ending Soon | Fast & Free Shipping

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How long will it take for my order to ship and be delivered?

Orders are processed promptly and usually ship within 1-2 business days. In rare cases, there may be unforeseen delays, but we strive to maintain the fastest shipping times in the industry. On average, delivery occurs within 4-7 business days. Any exceptions will be clearly noted on the product page.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Do you offer free returns?

For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

What payment methods are accepted?

We accept the following payment methods for your convenience:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Digital Wallets (Apple Pay, Google Pay)
  • Paypal Express

What is your cancellation policy?

You may cancel any order for a full refund before it has shipped. If you wish to cancel, please contact us immediately at support@hangouthaven.com

What should I do if my product arrives damaged?

Upon delivery, please inspect your item(s) for any damage. If damage is apparent, please note it when signing for delivery, or write “suspect damage” if you cannot inspect the contents immediately. If your item(s) do arrive damaged, please send photos to support@hangouthaven.com, and we will process a replacement or provide compensation.

How do I place an order?

To order online:

  • Click “Add To Cart” on the desired product page.
  • Proceed to checkout.
  • Enter your shipping and billing information to complete your purchase.

To order by phone, please call us at +1 (217) 269-5719. You will receive an order confirmation immediately, and we will begin processing your order right away.

How will I know when my order has shipped?

You will receive a confirmation email with credit card authorization and shipping/billing information immediately after placing your order. Once your order has been dispatched, we will send you another email with a tracking number.

Do you send an order confirmation via email?

Yes, an order confirmation email will be sent to the address you provide. We recommend saving this email for your records. Ensure your email address is entered correctly to receive all correspondence.

 

Can I change my order?

You can change your order at no additional cost before it has shipped. Simply email us at support@hangouthaven.com to request any changes. If there is a price difference, we will adjust your charge or send a custom invoice for the difference.

For immediate assistance or inquiries about your order status, please contact us at support@hangouthaven.com or call +1 (217) 269-5719.

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